When rental service companies are unprofessional, those teams will not be enthusiastic enough and the responsibility to complete it is not good or on schedule. Those are just some of the reasons leading to some businesses, despite the lack of resources and facilities, still, hesitating to use services. If you don’t want to be like them, think carefully before choosing a partner company.
Here are some notes that businesses should consider when deciding to opt for outsourcing services:
1. Objectively evaluate the information technology operating system of the enterprise.
With any development needs, the correct assessment of current facilities helps businesses see the gaps and shortcomings of the system, thereby making development strategies suitable for the situation. Company’s current image. Companies today need a lot of exposure to modern technology or they will be left behind by their competitors. However, when investing in software technology requires a lot of capital, the technology market is always volatile, and it is very difficult to absorb new things for businesses that do not have strong capital potential. So outsourcing will solve this problem, just spend a modest amount of money and you can be assured of the company’s access to the new.
2. Evaluate human resources – time – performance
When a company that has not grown to scale must have its own professional technical team, IT Outsource is definitely a great choice. The company does not need to build and invest in a separate technical team (this is expensive and takes time to train). Meanwhile, the IT Outsource team has full expertise and experience in their field. Each business should usually only develop its strongest strengths to increase profits and grow outsourcing to help businesses focus on expertise and save time and money. By outsourcing non-core jobs will be pushed to third parties and businesses can thrive in their key areas. In terms of efficiency, the outsourcing provider can coordinate the expertise and use it effectively. As a result, they may charge lower fees than customers do themselves. Most companies that turn to outsourcing are recording IT support costs decreased by 20-30%.
3. Review and compare investment costs
In Vietnam, the demand for using outsourced services of enterprises is not popular but tends to increase. The consideration of using external resources depends on the business strategy of the business, the assessment of the benefits of this solution, and the ability of service providers to meet the requirements. The enterprise’s decision to use external resources is mainly based on the benefits of this activity and the cost comparison between outsourcing and self-implementation. When the internal transaction costs are greater than the outside transaction costs, firms tend to hire outside services, and vice versa. In many cases, businesses need to boldly outsource services that are not their strengths or take a lot of time and money to organize the implementation.
4. Avoid outsourcing IT services fad.
One of the problems that experts have recommended is that in the face of the boom in service providers, rapid growth will result in a wave of businesses racing to hire services. even if they have spent a lot of money on a system with similar functionality to their current technology system. This overlap is obviously wasteful for the company.
5. Develop specific standards with service providers
In order for service outsourcing activities to achieve the set goals and efficiency, businesses need to develop and provide specific standards for the suppliers to serve as the basis for selecting partners such as service prices. supply service, reputation, professional expertise of the supplier, responsibilities obligations, and especially the supplier’s ability to support and care for customers.
6. Expand the relationship
Relationship extension and support are a major part of the successful outsourcing process. In addition, businesses should pay attention to the Service Level Agreement (SLA).
Whatever the outcome of outsourcing agreements, management of change is the key factor determining the success of outsourcing. The first step in the outsourcing process is to assess the requirements of the stakeholders, and during this time it is essential to expand the relationship.
7. Administrative support
A strategic goal like the plan that the outsourcing company offers must come from the corporate position. Managers must share their goals and wants when outsourcing and help outsourcing service companies understand how this process can benefit businesses.
Today’s managers see and realize that it is the responsibility of the outsourcing company to ensure the success of the plan that continues until the contract expires. However, there will still be exceptions.
8. Some mistakes you don’t want to make when using outsourcing:
8.1. Assuming that once you outsource, you won’t need managers
Needless to say, big mistake.
Outsourced workers manage their own internal processes, but they can’t manage your business. It’s a good idea not to micromanage remote workers, and assume they won’t do the same. Hire managers to take care of your business.
8.2. Assuming fair compensation is the lowest price negotiable
Cheap is never a good deal regardless of the country you are hiring from.
You have to keep your remote workers happy in order for them to do a good job. Fair compensation is usually slightly higher than the market rate in the outsourcing location, but lower in your area.
8.3. Assuming fixed price bidding is the best route to outsourcing
Fixed price bidding that’s popular at online marketplaces is appropriate for short-term tasks such as graphic design or blog writing. But trying to use it on more complex projects such as online marketing or SEO is ineffective. Be flexible and explore hourly rates.
8.4. Don’t go on an outsourcing binge
As mentioned earlier in this article, you need to first establish if the task needs to be outsourced. If there is no value derived from outsourcing, then undertake the task using in-house expertise.
8.5. Expecting all workers to adapt to your culture
The reality is that virtual workers will always try to adapt to keep you, the client, happy.
However, there are some issues to consider when working with cultures different from yours. For example, you may not understand why someone is not available at certain times during the day because of religious requirements.
Further, success depends to a great extent on your overall attitude toward outsourced team members. Adaptation also goes both ways. You must also understand their culture and embrace their differences.
8.6. Assuming your IT budget will reduce
The reality is that when you hire virtual workers, you’ll begin to rely heavily on collaborative tools like Hubstaff time tracking, data bandwidth, and new security tools.
You will need to increase your training budget for your existing in-house team, and commit funds to purchase new hardware and software.
8.7. Assuming the existing staff will manage the outsourcing process
Don’t bring on or promote a manager who is resistant to change, doesn’t want the job, is unavailable to work during unusual hours, or is insensitive to foreign cultures.
To be successful with outsourcing, you need a real champion to manage the process. Look for someone with excellent communication skills and an in-depth understanding of outsourcing.
8.8. Outsourcing only the stuff you don’t understand
You or a co-founder must understand every aspect of your business at the management level. Relying completely on a virtual team means they are in charge, not you. If you have no idea where you are going, you will never get there.
These are just a few tips to help you succeed in outsourcing. If you’d like more information check out other blog posts on how to outsource software development, content marketing, how to hire writers, and how to outsource social media,…
Feb 18, 2021
